Policy

Guest Policies & Service Agreement

Welcome to Calista Nails & Spa. We are committed to providing an exceptional experience in a serene and hygienic environment. To ensure the highest standard of service, please review our salon policies. By booking an appointment, you acknowledge and agree to these terms.

Disclaimer: These policies do not supersede your rights under the Consumer Protection Act.

I. APPOINTMENT PROTOCOLS

Punctuality: To ensure our technicians can perform at their best, please arrive 10 minutes prior to your scheduled appointment. Late arrivals may result in a shortened service or the need to reschedule.
Cancellations & Modifications: As a courtesy to our staff and other guests, we require a minimum of 12 hours’ notice for cancellations or rescheduling. For nail extension services, we require 24 hours’ notice.
Service Selection: Please select your desired services accurately at the time of booking. This ensures we reserve the correct amount of time and the appropriate technician for your needs.

II. HEALTH, SAFETY & SANITATION

Sterilization Standards: We strictly adhere to the Michigan State Board of Cosmetology’s sanitation and sterilization requirements. All metal implements are autoclaved or chemically disinfected between every use.
Health Disclosure: Please disclose any allergies or pre-existing nail conditions (e.g., fungus, irritations, or open wounds) prior to your service. We reserve the right to decline service if a contagious condition is suspected to protect the health of our clientele and staff.
Liability: Calista Nails & Spa is not responsible for any reactions or infections that may arise post-service.

III. SERVICE GUARANTEE & SATISFACTION

In-Salon Satisfaction: Your satisfaction is our priority. Please inspect your service carefully before leaving the salon. We are happy to make any adjustments, including shape, length, or color, while you are still in the salon. Once you have left the premises, the service is considered accepted and finalized.
48-Hour Guarantee (Technical Defects): We provide a 48-hour service guarantee covering technical defects only, such as premature lifting or chipping of gel/enhancements. Should you experience these issues, please contact us within 48 hours to schedule a complimentary repair.
- Exclusions: This guarantee does not cover changes of mind regarding color, design, shape, or length after the service is completed. Any requested changes to the color or design after leaving the salon will be treated as a new service and charged at full price.
Repair Protocols: * Complimentary repairs must be scheduled within 3 days of the original appointment.
- Repairs requested after the 3-day window, or those resulting from improper maintenance (breakage, cracks, or corner damage due to daily activity), will be charged at current service rates.
- Regular lacquer (polish) services are excluded from this guarantee.
Refund Policy: We maintain a no-refund policy once services are rendered and you have left the salon. By departing, you acknowledge full satisfaction with the service provided.

IV. ADMINISTRATIVE POLICIES

Gift Cards: Non-transferable, non-refundable, and cannot be redeemed for cash. We are not liable for lost or stolen cards.
Personal Property: Calista Nails & Spa is not responsible for lost or damaged personal belongings. Please keep your valuables in your possession at all times.
Pricing: All services and prices are subject to change. Please confirm pricing with the reception team prior to your service.

A COMMITMENT TO EXCELLENCE

Our team is committed to your comfort. If you have any concerns regarding your service or your technician, please bring them to the attention of the Salon Manager immediately. We value your patronage and look forward to providing you with an exceptional experience.